Privacy Policy
At Paradigital Life, we respect your privacy and are committed to protecting the personal data you share with us. This policy details our data practices across our website and digital services.
1Introduction & Scope
This Privacy Policy applies to all users, visitors, property seekers, and property owners who access the platform and services offered by Paradigital Life ("Paradigital," "we," "our," or "us"), having its principal place of business at H.N. 94, Shop No. 01, Ram Mandir Ke Samne, Teela Jamal Pura, Bhopal, Madhya Pradesh, PIN 462001, India.
This document is published in accordance with the provisions of the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (SPDI Rules), and the Digital Personal Data Protection Act, 2023 (DPDP Act). By using our services or creating an account, you consent to the collection, storage, and processing of your personal data as outlined in this policy.
2Information We Collect
We collect personal data directly from you when you register an account, browse or list properties, purchase access passes, or communicate with our support team:
Account & Profile Information
Full name, mobile phone number, email address, and account credentials required to create and secure your user profile.
Property Seeker Activity
Search queries, filtered locations, shortlisted listings, viewed properties, and inquiry timestamps.
Property Owner & Listing Details
Property address, locality, city, rental or sale terms, deposit requirements, photographs, amenities, and ownership verification details.
Payment & Transaction Records
Plan purchase history, order identifiers, invoice amounts, and transaction status. We do not collect or store debit/credit card numbers, CVVs, net banking credentials, or UPI PINs. All payment processing is managed directly by authorized, PCI-DSS certified payment aggregators (e.g., Razorpay).
Technical & Device Telemetry
IP address, device type, operating system, browser version, and session cookies strictly necessary to maintain platform uptime, security, and responsive navigation.
3How We Use Your Information
We process your personal data for clear, legitimate operational purposes:
- Facilitating Direct Connections: Allowing property seekers with an active access plan to view verified owner contact details and coordinates, and alerting owners when genuine interest is registered on their listing.
- Account & Service Management: Authenticating users, maintaining active sessions, handling password recoveries, and managing user preferences.
- Order Fulfillment & Billing: Activating purchased access plans, applying promotional discounts, and maintaining accounting ledgers.
- Customer Support: Assisting you via our dedicated helpline (+91 6232004190) and email channels to resolve platform or billing queries.
- Fraud Prevention & Integrity: Monitoring and preventing unauthorized scraping, spamming, fake listings, duplicate registrations, and abusive conduct.
4Sharing and Disclosure of Information
We adhere to strict data confidentiality. We do not sell, rent, or monetize your personal information to third-party marketing firms or data brokers.
We share information only under the following specific circumstances:
- Platform Counterparties: When a property seeker activates an access plan to unlock a property, the owner's contact number is shared with the seeker to enable direct inquiry, and the owner is notified of the lead.
- Authorized Technical Vendors: Trusted infrastructure partners providing cloud hosting, database management, transactional SMS/email services, and payment processing. All service providers operate under strict confidentiality and data protection obligations.
- Statutory & Legal Requirements: When mandated by applicable Indian laws, judicial orders, governmental investigations, or to protect the legal rights and safety of Paradigital and its users.
5Data Security & Storage
We employ commercially reasonable administrative, organizational, and technical safeguards to protect your personal data from accidental loss, unauthorized access, destruction, or alteration:
- Secure Socket Layer (SSL/TLS) encryption across all web traffic.
- Industry-standard cryptographic hashing for account passwords prior to storage.
- Role-based access controls ensuring internal database access is restricted strictly to authorized operational staff.
- Regular security audits and automated threat monitoring.
6Data Retention & Your Rights
We retain your personal data only for as long as necessary to fulfill the operational purposes described in this policy, or as required by applicable tax, corporate, and statutory limitation periods in India.
Under applicable Indian data protection laws, you possess the right to:
- Access & Rectification: Review and update incomplete or inaccurate account details via your profile settings.
- Account Deletion: Request the closure of your account and erasure of your personal data, subject to statutory retention obligations.
- Withdrawal of Consent: Opt out of promotional or optional communications at any time.
To submit a data access or deletion request, please contact our Grievance Officer at the details below.
7Grievance Redressal & Statutory Contact Information
In compliance with Rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the DPDP Act, 2023, the details of our designated Grievance Officer are set out below:
We endeavor to acknowledge privacy and grievance inquiries within 24 hours and resolve genuine concerns within statutory timelines.